Last month, I applied for mobile phone (Nokia N70) at Smart Wirelss Communications in SM MegaMall. I thought it was a good thing for me to apply a new phone because I lost my Nokia 6600 last 4 months ago. I have to endure the long hours of charging every 8 hours of my old mobile phone (which is the dreaded Nokia 3310). Although my old phone had served it's purpose of calling my family and texting my friends and medical collegues, it is still eerie for me to delete again and again and again text messages (Inbox). That's why applying for a cellphone was my last resort.
But it was... such poor service, Or I might call it so insulting(?!?). I was not that confident enough. I was only wearing a t-shirt and ragged jeans. I passed all my requirements such as my certificate of employment, 2 copies of Union Visa Card monthy billing sheets, payslips for previous 2 months and my PRC card. Then I filled up my application form. They said I should wait for 2-3 months because they will verify all of the my documents. Too cut the lagged scenes (which believe be, it was so enduring), my agent called at my jurassic mobile phone telling my application was already accepted. At that time, I was thinking that a month had passed and what happened to the 2-3 weeks. Anyway, I responded back telling them also that I was on duty that time. Then I informed him that I'll come 2 days after. He said it was alright and the initial payment will be debited using my credit card which for me was alright. After 2 days, I prepared myself and eagerly waiting for my phone. I went to SM Megamall with my sister. We were both lethargic that time since we attended to many errands. But to my demise, my agent was not there. Instead we were referred to this girl agent (the hell, I don't know her name!). The disappointing part was my application was downgraded, from 1800 plan to 1200 plan and they wanted me shed out 11,000 pesos for the phone. Although for me, I can shed out that amount but still I contested that they should have informed me about it. She had no reaction (and was so stupid for her). Then I was thinking, was it the shirt I'm wearing? Which part of the application they didn't understand? Doctor? 25th monthly income? Or was it the credit card? But I finally decided to pay and I asked the girl agent to wait for us so I could withdraw the money. She nodded saying "Goodnight and Thank You". So after 15 - 20 minutes, we finally came back. But she left already! Another male agent entertained us but he couldn't realease the unit because for certain technicalities. I was bit angry and felt that the third agent couldn't do anything useful. We went home with nothing accomplished and wasted 300 pesos for our food and transportation. It was all damn bad.
To my anger, I was motivated to buy the same mobile phone at SM North Edsa without any line or what. The agent then called 2 days after, but I told them about the poor service they had shown. Is there a thing such a Filipino sales cushe of judging their clients? I don't know. It was so insulting, the delays, the moronic mistakes and business pathetic talks. If I can only eject these 3 agents of Smart Wireless Center at Megamall, I will be very happy.
Anyway enough of the anger, I had my phone now. And it's not my lost! :)
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